Terms and Conditions

Please read this agreement carefully...

JustCloud Terms And Conditions

JustCloud Products and Services Terms and Conditions of Use Updated and effective as of Nov 22, 2014. READ THIS AGREEMENT CAREFULLY.

JustCloud (JC) is willing to provide JC Products or Services to you only if you accept all of the following terms and conditions, the JC Privacy Policy, as well as any operating rules, policies, price schedules, and other supplemental documents Published by JC from time to time, all of which are incorporated herein by reference (collectively, "Terms and Conditions of Use" or "this Agreement").

1. Definition of Terms

As used in these Terms and Conditions of Use: "Backup Data" includes any data you back up through Use of the JC Products or Services and any related data that are in the possession of JC or JC Affiliates. "JC," "we," "us," or "our" (whether or not capitalized) mean JC and its subsidiaries. "JC Affiliate" means persons or entities who have provided products, licenses, or services to JC and persons or entities with which JC has entered into an agreement to sublicense or to provide JC Products or Services to users. "JC Products or Services" means data backup services, websites (including without limitation, www.JustCloud.com), all other documentation, features, tools, JC Software, and any other products or services provided by JC or its authorized agents, distributors, and licensees. "JC Software" means software provided to you or for your use by JC. "Computer" (whether or not capitalized) means a desktop or laptop computer, network device, and any storage device attached to them in any fashion. "Days" (whether or not capitalized) means calendar days. "Personal Information" means information that you may provide at the time of registration or otherwise, such as name, physical location or address, IP address, e-mail address, employment, or similar information that identifies you as a specific individual. To "Publish" documents or information means to provide to or make them accessible to you by mailing, emailing, desktop messaging, faxing, or delivering them to you, or by posting them to www.JustCloud.com or any other website you visit to register for, subscribe to, license, buy, or Use JC Products orServices. The "Subscription Period" for any license to use JC Products or Services begins at purchase, regardless of the date of activation, and expires at the end of your specific purchased term. A specific purchased term may be monthly, yearly, multi-year or for another periodic metric. For example, if you are billed on a monthly basis, your Subscription Period is for the month billed. To "Use" or "Using" JC Products or Services means each time you visit a JC website, register with JC, download JC Software, use JC Software to encrypt or back up data, view the status of your Backup Data, store or restore Backup Data, access any Backup Data or request support. "You," "yourself", "user," and "customer" (whether or not capitalized) refer to the individual or legal entity registering for or using the JC Products or Services.

2. Acceptance of Terms and Conditions of Use; Modification; Cancellation

By registering to Use JC Products or Services, and each time you Use a JC Product or Service, you affirm your acceptance of these Terms and Conditions of Use and agree to comply with them now and throughout the period of your Use of the JC Products or Services and thereafter, as noted in Section 6 (JC License to You; Renewals, etc.) below. If you do not agree to these Terms and Conditions of Use in their entirety, do not Use JC Products or Services. JC may change the Terms and Conditions of Use at any time, without prior notice to you, and in its sole discretion. The new or modified Terms and Conditions of Use will be effective immediately after we publish them on our website at www.JustCloud.com. If you do not agree to be bound by JC's Terms and Conditions of Use as Published by JC from time to time, your sole and exclusive remedy is to discontinue using JC Products or Services. If you wish to cancel your JC license after a change in the Terms and Conditions of Use, you must do so in writing or by email within thirty (30) days after your next Use of a JC Product or Service following the change in the Terms and Conditions of Use. For this type of cancellation you will receive a pro-rata refund for the unused portion of your JC license as of your date of notice. You acknowledge and agree that if you do elect to cancel your license within this specified period after a change in the Terms and Conditions of Use, or if you cancel your license or fail to renew an expired or terminated license for any reason, JC may delete any information that JC has obtained through your Use of JC Products or Services, including without limitation, your Backup Data, and JC will not have any Backup Data available for your Use. Cancelled accounts will have all information deleted immediately upon cancelling.

3. Requirements for Registration or Use of JC Products

JC Products or Services are intended and offered only for lawful Use by individuals or organizations with the legal capacity and authority under applicable law to enter into a contract for such products or services. JC does not offer JC Products or Services to minors or where prohibited by law. By registering for and/or by Using JC Products or Services, you represent and warrant that you have the legal capacity and authority to enter into a binding agreement to adhere to the JC Terms and Conditions of Use and that you will Use JC Products or Services only in accordance with these Terms and Conditions of Use and with all applicable laws. If an individual is registering or Using JC Products or Services on behalf of an entity or organization, that individual warrants, represents, and covenants to JC that such individual is duly authorized to agree to these Terms and Conditions of Use on behalf of the organization and to bind the organization to them. If an individual uses JC Products or Services that are provided by any third party including any person, entity or organization, the individual Using the JC Products or Services, by virtue of such use, agrees that any information the individual provides to JC (including but not limited to the individual's Backup Data and Personal Information) will be accessible to, and may be viewed, changed, or deleted by the person, entity or organization that provided the JC Products or Services to the individual. You agree to provide accurate and complete information when you register for a JC Product or Service and you agree to keep such information accurate and complete during the entire time that you Use JC Products or Services. We may ask you from time to time to establish a user name or password to access or Use the JC Products or Services. You are solely responsible for any consequences arising in whole or in part out of your failure to maintain the confidentiality of your username and/or password.

4. Lawful Use of JC Products or Services

You may not Use JC Products or Services for any unlawful purpose. Without limiting the foregoing:

(a) JC Products or Services may not be Used to store, backup, or distribute child pornography and may not be Used in violation of U.S. export control laws or the export or import regulations of other countries. You agree to comply strictly with all such laws and regulations and acknowledge that you have the responsibility to obtain licenses to export, re-export, or import as may be required.

(b) You may not Use JC Products or Services if you are a citizen, national, or resident of, or are under control of, the government of Cuba, Iran, Sudan, Libya, North Korea, Syria, Iraq, Morocco, Nigeria, Tunisia, Pakistan, Algeria, Afghanistan, Saudi Arabia, or any other country to which the United States has prohibited export. Each time you Use JC Products or Services you represent, warrant, and covenant that: (i) You are not a citizen, national, or resident of, nor under the control of, any such country to which the United States has prohibited export; (ii) You will not download or otherwise export or re-export the JC Software, directly or indirectly, to the above mentioned countries nor to citizens, nationals or residents of those countries; (iii) You are not listed on the U.S. Department of Treasury's Lists of Specially Designated Nationals, Specially Designated Terrorists, and Specially Designated Narcotic Traffickers, the U.S. Department of State's List of Statutorily Debarred Parties, or the U.S. Department of Commerce's Denied Persons List, Entity List, or Unverified List Table of Denial Orders; (iv) You will not download or otherwise export or re-export the JC Software, directly or indirectly, to persons on the above mentioned lists; (v) You will neither Use nor allow the JC Software to be Used for, any purposes prohibited by United States federal or state law, including, without limitation, for the development, design, manufacture or production of nuclear, chemical, or biological weapons of mass destruction; (vi) The JC Software will not be exported, directly, or indirectly, in violation of these laws, nor will the JC Products or Services be Used or any purpose prohibited by these laws including, without limitation, nuclear, chemical, or biological weapons proliferation; and (vii) You are not using or permitting others to Use JC Products or Services to create, store, backup, distribute, or provide access to child pornography.

5. Changes to the JC Products or Services

JC has the right at any time to change, modify, add to, discontinue, or retire any JC Product or Service and any aspect or feature of the JC Products or Services including, but not limited to, the software, hours of availability, equipment needed for access or Use, the types of files that are backed-up (not every file on your computer is backed-up), the maximum disk space that will be allotted on JC servers on your behalf either cumulatively or for any particular service, or the availability of JC Products or Services on any particular device or communications service. JC will provide notice of material changes to the JC Products or Services or changes to this Agreement by posting them to www.JustCloud.com . JC shall have no obligation to provide you with notice of any such changes in any other manner. It shall be your responsibility to check our website periodically to inform yourself of any such changes. From time to time, JC may issue new releases, revisions, or enhancements to the JC Products or Services available to you free of charge or for a fee. New releases, revisions or enhancements may be licensed, downloaded, and installed only to the extent that you hold a valid license to Use the JC Products or Services being updated or upgraded, and you may Use them only in accordance with the then-current Terms and Conditions of Use and any additional license terms that may accompany them. JC may automatically update JC Products or Services you have installed on your computer without your prior consent. If any automatic updates involve the payment of additional fees, we will provide you with the opportunity to approve such fees prior to the new functionality being enabled. If you fail or refuse to approve such fees, JC may, in its sole discretion, terminate your current license, continue to support your current JC Products or Services without the automatic update, or replace your JC Products or Services with other JC Products or Services. If JC terminates your current license on account of your failure or refusal to approve such fees, then JC will refund, on a pro-rata basis based on the remaining term of the current license,provided that the most recent license renewal or original license purchase was made less than 30 days prior, any fees related to the period during which you will not have access to your JC Products or Services. If JC updates the JC Products or Services without requiring an additional fee and you object to such change, your sole remedy shall be to terminate your use of the JC Products and Services. These Terms and Conditions of Use (including any documents incorporated by reference) constitute the entirety of the agreement between us and you concerning the subject matters discussed herein. This Agreement supersedes any prior written or oral representations, understandings, or agreements, and may not be modified except by the posting of changes to www.JustCloud.com as provided in this Section 5. No written or oral statement, understanding, representation, or alleged agreement made outside the Terms and Conditions of Use posted to www.JC.JC may be used to modify, interpret, add to, supersede, or construe the terms of this Agreement, except by means of a written agreement signed by an officer of JC.

6. JC License to You; Renewals, Modifications, Limits

(a) Scope of License. JC grants you a non-exclusive, non-transferable limited and revocable license to install the JC Software only on the computer(s) for which you have paid the applicable fees and taxes and from which you are licensed to access the JC Products or Services, and to Use the JC Products or Services for the sole and exclusive purposes of connecting to and Using the JC Products or Services for your personal or internal business purposes in accordance with these Terms and Conditions of Use. We reserve all other rights to the JC Products or Services. You may Use a license for the JC Products or Services with only one computer at a time unless the JC Products or Services you Use are explicitly designed and marketed to operate on more than one computer at a time concurrently. The type of license you have (including such variables as whether the license permits use of JC Products or Services on more than one computer, whether the licenses fees are based on the number of computers, volume of data, or both, and the length of the Subscription Periods, etc.) is set forth as part of the JC Product or Service description available at www.JustCloud.com . Should your license for the JC Product or Services you Use be designed for only one computer at a time you may transfer your license to another computer in the event that you cease to use the computer on which JC Software was originally installed. If you wish to protect multiple computers, you must obtain a separate paid license for each computer or you must obtain a multi-computer license which will be applicable to the number of computers stated in such license. You may not sub-license, or charge others to Use or access the JC Products or Services and you may not redistribute the JC Products or Services or provide others with access to or Use of them, unless you have entered into a separate Reseller Agreement or other agreement with JC that expressly authorizes you to engage in this activity. Without limiting the forgoing, you will not permit others to Use the JC Products or Services to access or decrypt data stored on servers provided by JC or JC Affiliates; you will not Use or permit others to Use the JC Products or Services to decrypt data encrypted by others; and you will not Use or permit others to Use the JC Products or Services to provide encryption or decryption services to others, whether or not such services are compensated.

(b) Trial Licenses. You may have received as part of your JC license the opportunity to extend the expiration date of your license or trial through the Use of various marketing codes. If you do not enter these codes at the time you purchase your license or start your trial license, JC will not add this additional time to your license or trial at a later date. If you received a free trial or evaluation license for which you have not paid a license fee, JC grants to you a non-exclusive, non-transferable limited license to Use the JC Software during the trial or evaluation period in accordance with these Terms and Conditions of Use. If you wish to protect multiple computers with a free trial or evaluation license, you must obtain a separate license for each computer or you must obtain a multi-computer license which will be applicable to the number of computers stated in such license. You may only install one free trial or evaluation license in each calendar year per computer.

(c) Service & Pricing. JustCloud.com offer three great plans and a range of additional services to suit everyone's needs. JustCloud.com often offers promotions, coupons and special offers to customers during their initial term. Please note that special offers are limited-time promotional prices that are available to new customers and are valid for the Initial Term only, and not for successive or renewal periods. Service and Pricing can be found at www.JustCloud.com/planprice-information

(d) Renewals. You agree that JC shall have the right to automatically and without notice renew your license to continue to Use the JC Products or Services 15 days prior to expiration of your then-current license, and that as part of such renewal JC shall have the right to charge the applicable renewal fees and any applicable taxes, which may be different than those you paid when you initially purchased or last renewed your license for JC Products or Services to any credit card you used to purchase your then-current license. You agree that if you elect to not permit JC the right to automatically renew your license to Use JC Products or Services or your credit card information on file with JC does not permit automatic renewal, then JC may terminate your license if you do not otherwise renew your license.

We will notify you 10 days prior to this charge within your control panel.

First month discount promotions. If you received a discount promotion on your initial months sign up, you agree that JustCloud shall have the right to automatically and without notice renew your license at the listed non discounted monthly price. All other terms of service will still apply upon acceptance.

(e) Cancellation of Renewals. You may cancel a renewal of a license only on the following terms: You may not Use JC Products or Services for any unlawful purpose. If your most recent original or renewal license of JC Products or Services was for a period of greater than thirty (30) days, you have thirty (30) days from the date that your license was last renewed to elect to discontinue your Use of JC Products or Services. If you elect to discontinue your Use of JC Products or Services within this period, you will be issued a full refund for the amount of your license renewal. If your most recent original or renewal license of JC Products or Services was for a period of greater than 30 days, and you beyond your original or renewal 30 days of that period, you shall will not be entitled to a refund. In addition all sales are final and not subject to a refund for the following products multiple computer extra, priority support, additional support, increased bandwidth and other additional products that may be offered from time to time by JC. That do not fall within the initial package purchased by you. All extras concerned are one time purchases for the period you selected and will not be eligible for a refund. in addition all sales are final and not subject to a refund for the following products: Should you fail to pay amounts invoiced and due within fifteen (15) days of being invoiced, or should your payment be otherwise rejected or denied, then JC may at its sole discretion begin collection proceedings to recover any and all amounts due. Should JC elect to refer your past due obligations for collection proceedings you will also become responsible for any costs associated with said collections and shall pay JC the greater of the then permissible interest rate on the past due balance or 1.5er month calculated and due on a monthly basis. You are responsible for ensuring that JC has current and accurate records necessary, to renew your license, including without limitation, credit card data.

(f) Turn off Auto-Renewal You can simply turn off your auto-renewal within your control panel. This is done by clicking on the 'My Account' tab. There will be an option to disable your auto renewal, under the “Billing and Subscription” section. Just simply click on 'Edit' and follow a couple of simple steps to turn off your auto renewal. More information about this process please visit: http://www.justcloud.com/auto-renew-service

(g) Early Termination Fee We will apply a termination charge if you stop your service when still within your contract term. When you sign up for a minimum term service, the costs of that service are spread across the term period, for example over 6 months, 1 or 2 years. Discounts and any fees are also included in the agreed service costs. Early Termination charges are applied to recover the costs of the service provided to you over the minimum contract period.

Our Prices: Your Early Termination Fee will be 14.95 for failure to complete your contract term.
Note: A Termination charge doesn't attract VAT.

What are Early Termination charges?: Often, customers that order services from us agree to take those services for a minimum period (usually 6/12/24 months). Sometimes customers will choose to give up a service within this minimum period. If they do, we will usually charge them for doing so.

Exemptions: The exceptions when we will not raise Early Termination charges are listed below:

  • All monthly plans are void of any terminations fees as their contracts are on month-month contracts.
  • Contract extension: a contract extension for the same product, for example 1 year extended to a 2 year contract.
  • Product migration: migration of an existing product or service up the value chain to a higher value product for the same or longer contract period.
  • Temporary service: termination of a pre-agreed temporary service.
  • Account's where the termination is within (3) Three days from the date of order.
  • If the resulting refund is less than 14.95 the refund will not be issued but no further charges for the remaining will be charged.

Why wasn't I told about the charge? When you ordered the product with us, the prices and terms and conditions of service would have been explained. Re-confirmation of length of contract, and our terms and conditions would have been shown as a confirmation box on the order form. We also highlight the length of term in all of our product descriptions.

(f) Updates. JC may in its sole discretion provide automatic updates to the JC Products or Services. These updates may not be consistent across all platforms and computers; and the performance and features offered by JC may vary depending on your computer and other equipment. You agree that we may automatically check your version of the JC Software and automatically update the JC Software on your computer. You agree to accept and to take no action to interfere with such automatic updates, scanning, and related activities and services. If you shut down your computer or the JC Software during an automatic update or otherwise interfere with the installation of the update, the software may be damaged and/or cease to operate.

(g) Refunds. By purchasing a license, you acknowledge that you are aware of the opportunity to "try before you buy" by using a free or evaluation JustCloud Product or Service. JustCloud offers a pro-rated 30-day money back guarantee for JustCloud Products or Services. By purchasing any service with a setup fee you acknowledge that the setup fee is non-refundable where 'setup fee' is indicated in the plan or plan name.

(h) Chargebacks: Please do not attempt a chargeback. We will make every effort to assist you, please contact *** Please enable javascript to email us ***

(i) Duration of Agreement. You agree that you shall be bound by these Terms & Conditions of Use beginning on the earlier of when you first install JC Products or Services or when you first agree to the JC Terms and Conditions of Use until the later of the dates when (i) your license and any renewal thereof terminates, ii) your Backup Data is deleted, or iii) you have your last contact with JC for customer support.

(j) VAT VAT (Value Added Tax) is a tax on consumer spending within the territory of an European Member (E.U.) State. VAT is not included in prices displayed on JC site. When applicable, VAT is charged separately and will be itemized on invoices and billing information.

Who may be charged VAT

JC is required to comply with the European VAT (Value Added Tax) regulations and charge VAT to customers located in the E.U. Customers categorized as Business users in the E.U. may be required to self-account for VAT under EC Directive 2006/112, Art 196, using the reverse charge mechanism. NOTE: If your account accrued charges BEFORE you supplied the necessary information to JC, VAT will be charged on all purchases prior to the change. If you are not familiar with the VAT self-accounting rules in your country, please contact your accountant or professional adviser for more information.

(k) Exchange Rates The prices quoted on the full website are Great British Pounds (£), Australian Dollars ($), United Stated Dollars ($), Canadian Dollars ($) and Euros (€) only. If you purchase with a currency outside of these you will be billed in United States Dollars and we (JC), are not responsible for the exchange rate on the day of purchase and you are advised that changes to your purchase or refunds may be affected by such exchange rate.

e.g. If you purchase a plan for $80.00 USD on June 18 2014 and you paid in South African Rand (ZAR) you would pay R868 ZAR (exchange rate of R10.85 ZAR to $1 USD). If you were refunded on June 30 2014 you would receive R846.40 ZAR for an $80.00 USD refund as the exchange rate was R10.58 ZAR to each $1 USD.

We are not liable for the difference due to the changing exchange rate.

7. Assignment and Delegation by JC

JC may, in its sole discretion, transfer or assign all or any part of its rights in the JC Software, the JC Products or Services, and any license or contract related thereto, and may delegate all or any portion of its duties, if any, under any such JC Products or Services, licenses, or other contracts.

8. No Transfers or Modifications by You

You may not sell, assign, grant a security interest in or otherwise transfer any right in the JC Products or Services, nor incorporate them (or any portion of them) into another product or service. You may not copy the JC Products or Services. You may not translate, reverse-engineer or reverse-compile or decompile, disassemble, make derivative works from, or otherwise attempt to discover any source code in the JC Software or decrypt any files that are not associated with your computer. You may not modify the JC Software or use it in any way not expressly authorized by these Terms and Conditions of Use. You may not obtain the communications protocol for accessing the JC Products. You may not authorize or assist any third party to do any of the foregoing.

9. Protection of Files

You are solely responsible for protecting the information on your computer such as by installing anti-virus software, updating your applications, password protecting your files, and not permitting third party access to your computer. You understand that the JC Products or Services may back-up files that are no longer usable due to corruption from viruses, software malfunctions or other causes. This might result in you restoring files that are no longer usable.

10. Retention or Deletion of Backup Data and Personal Information

JC Software saves to a server operated by JC or a JC Affiliate an encrypted copy of each file you designate. The JC Software scans for changes or additions to these files and then periodically creates an encrypted copy of a modified or newly designated file. You will not be able to restore files that JC has not completed copying, files that have been changed but not yet been backed up, or files or folders or disc drives that are not eligible for back up. JC does not maintain a secondary copy of your data that you have Backed Up to our servers. Should your data be lost by JC we will undertake commercially reasonable efforts to create a replacement back-up from the files stored on your computer. If your license to Use JC Products or Services expires, is terminated, is not renewed, or is otherwise discontinued for any reason, JC and the JC Affiliates may, without notice, delete or deny you access to any of your Backup Data that may remain in our possession or control. You agree that if i) you mark a file to no longer be backed-up, ii) you delete a file from your computer, iii) move a file to a location on your computer that is not marked for back-up, iv) you delete a computer from your JC Products or Services account, v) your computer is unable to access JC, or vi) you terminate or allow your trial or license to terminate, non-renew, or otherwise lapse for any reason, that the files you have marked, deleted, moved or stored on a deleted, inaccessible, or unlicensed computer may not be available to you should you wish to restore them. You agree that JC and JC Affiliates may retain (but shall have no obligation to retain) your Backup Data for a period after your trial or license has been terminated, expired, or otherwise lapsed, as part of JC's marketing to you of the opportunity to purchase, renew, or extend a license. You also agree that JC may retain your Personal Information and related account information for a reasonable time after your license has been terminated.

11. Customer Support

(a) Scope of Support provided. JC will provide support services for JC software and service when used in a supported configuration. You are entitled to receive support services during your agreed subscription term, support is provided 24/7 excluding any external factors that could prevent commitment to this such as weather conditions or unforeseen communications downtime. Support service may only be made through certain delivery vehicles such as email, telephone or in some cases organised screen sharing sessions. As part of the delivery of services, JC may employ a variety of tools to aid in the process of resolving your issues as a user. You grant JC the right to use these tools and hold JC harmless for the use of these tools as well as the guidance provided by its customer support staff who, you acknowledge, cannot be fully aware of all of the complexities associated with the JC Products or Services, your computer, or all of the related or associated infrastructure that may affect the performance of your systems or the encryption and backup of your files. You agree and understand that certain programs, files, information or data you restore may require that you have access to or retain license keys that JC may not have backed up and that you will retain any needed copies of such information. You agree and understand that certain programs, applications or utilities will require configuration in order to access data restored from your JC Products or Services and that JC has no obligation to assist, and may not be able to assist, you with such configurations.

(b) Screen Sharing. By entering a screen sharing session with JC support staff you are agreeing that the JC representative can view and access your computer, your internet session, potentially any files and/or filenames in the scope of the issue. You acknowledge that JC is not liable for any issues that arise with other software or within your operating system after the session has finished. You also acknowledge that the screen sharing session will be recorded and only retained should the JC representative’s findings need to be made visible to the JC software development team due to the discovery of a bug or problem.

12. Restrictions on Access to JC Products or Service

You may access JC Products or Services only through the interfaces and protocols provided or authorized by JC. You agree that you will not access JC Products through unauthorized means, such as unlicensed software clients. Certain JC Products or Services backup only certain types of files. You agree not to circumvent these limitations in any way, including but not limited to, changing file extensions or header information.

13. Communications

You are responsible for obtaining and maintaining all of the hardware, software, and services that you may need to access and Use JC Products or Services. Without limiting the foregoing, you must pay all charges, taxes, and other costs and fees related to obtaining your own Internet access, telephone, computer, and other equipment, and any communications or other charges incurred by you to access JC Products or Services.

14. Termination and Fair Use Policy

JC SHALL HAVE THE ABSOLUTE AND UNILATERAL RIGHT IN ITS SOLE DISCRETION TO DENY USE OF AND ACCESS TO ALL OR ANY PORTION OF JC PRODUCTS OR SERVICES TO USERS WHO ARE DEEMED BY JC TO BE USING THE JC PRODUCTS OR SERVICES IN A MANNER NOT REASONABLY INTENDED BY JC OR IN VIOLATION OF LAW, INCLUDING BUT NOT LIMITED TO SUSPENDING OR TERMINATING A USER'S ACCOUNT WITH JC AND THE LICENSE TO USE THE JC PRODUCTS OR SERVICES. JC Products or Services are designed to serve the needs of particular types of users, such as individual consumers or small businesses. If you have purchased a JC Product or Service that is inappropriate for your actual usage, JC may require you to switch to an appropriate JC Product or Service which may result in your having to pay JC additional fees for use of the appropriate product or to terminate your purchased JC Products or Services and refund, on a prorated basis, any fees paid you may have paid on the unused portion of your JC subscription, provided that the most recent license renewal or original license purchase was made less than 30 days prior. JC may, in our sole discretion and from time to time, establish or amend general operating practices to maximize the operation and availability of JC Products or Services and to prevent abuses. As part of these practices, we reserve the right to monitor our system to identify excessive consumption of network resources and to take such technical and other remedies as we deem appropriate. Your consumption of JC Products or Services may be deemed excessive if, within any month, your usage greatly exceeds the average level of monthly usage of JC's customers, generally. In the event you are deemed to have violated this policy, we reserve the right to offer an alternative pricing plan or JC Product or Service that will permit you to continue to use JC Products or Services. Although violations of this policy have been infrequent, we reserve the right to terminate or suspend your license to Use JC Products or Services and any license to use the JC Software, without prior notice in the event of a violation of this policy. If JC believes that you are breached our Fair Use Policy and the user has not switched to a Business Service, JC we will allow the user 30 days from date of first communication to retrieve their data before deletion of the users account and data. 1st notice will be sent 30days before account deletion, 2nd notice will be send 20days before account deletion and the 3rd final notice will be sent 2days before account deletion. All communications will be sent to the email address attached to the users account.

15. Data Collection, Encryption, Privacy, and Disclosure

JC will collect and use Personal Information in accord with the terms of our JC Privacy Policy , which is incorporated into and made a part of these Terms and Conditions of Use. You hereby consent to JC's use of your Personal Information under the terms of the JC Privacy Policy, as it may be amended from time to time. To provide its services, JC Software routinely scans your computer in order to detect new, modified, or deleted data files that require further action to complete backup and restore operations. JC Software also catalogs the number and total storage size of various file types on your computer. JC Software inspects file headers and related information in order to confirm that each file's type is properly represented by its file extension. The contents of your files are encrypted before they are transmitted to JC's data center. JC may have the ability to decrypt your data files. However, JC will not decrypt your files unless i) it reasonably believes that it must do so to troubleshoot problems with the JC Services or ii) it reasonably believes it must do so in order to comply with a law, subpoena, warrant, order, or regulation, including, without limitation, the requirement of a certification that complies with 18 U.S.C. - 2703. JC may also provide access to your data to government authorities if JC suspects or believes that the data contains child pornography or other prohibited data or that the data is being used for illegal purposes. You acknowledge that JC or JC Affiliates may use servers and other equipment to provide the JC Products or Services that are located in the United States or in other countries where litigants, law enforcement, courts, and other agencies of the government may have the right to access data stored within their jurisdictions upon terms and conditions provided by local law, and that as a result, they may gain access to your Backup Data as provided by applicable local law. You may elect to Use JC Products or Service that permit you to decrypt and download Backup Data from any Internet enabled computer. You understand that by electing to access your files from a computer other than the one you used to create the Backup Data, that your Backup Data will be decrypted by JC in its data center and sent to you in a decrypted format via public infrastructure. You acknowledge that this may cause the contents of these files to become accessible to individuals other than you and that you accept this risk. You further acknowledge that depending upon the JC Product or Service you use or the features of the JC Product or Service you use, accessing your Backup Data from any Internet enabled computer may not be possible.

16. Warranties

(a) WARRANTY. JC warrants that the JC Products or Services will perform substantially as specified in the applicable JC documentation for a period of thirty (30) days from the date of registration or payment. If you satisfactorily demonstrate to JC within such thirty (30) day period that a JC Product or Service contains errors, then as JC's sole and exclusive liability and as your sole and exclusive remedy, JC shall at its sole option either use commercially reasonable efforts to correct the errors reported by you, replace the JC Product or Services affected with a substantially conforming product or service, or refund the fee you paid for the JC Product or Service and terminate your license under the Terms and Conditions of Use. JC does not warrant the results of its correction or replacement JC Products or Services. Correction or replacement under this Section 16 (Warranties), and the issuance of any corrections, patches, bug fixes, workarounds, extras, enhancements, or updates by JC to you, shall not be deemed to begin a new, extended, or additional license, Subscription Period, or warranty period.

(b) DISCLAIMER OF OTHER WARRANTIES. THE LIMITED WARRANTY IN THE PRECEDING PARAGRAPH IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, WRITTEN OR ORAL, INCLUDING BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT, AND ANY WARRANTY ARISING BY STATUTE OR OTHERWISE IN LAW, OR FROM A COURSE OF DEALING OR USAGE OF TRADE. JC and the JC Affiliates do not warrant that the functions contained in the JC Products or Services will meet your requirements, that the operation of the JC Products or Services will be uninterrupted or error-free, or that defects in the JC Products or Services will be corrected. JC and JC Affiliates do not warrant or make any representations regarding the use or the results of the use of the JC Products or Services in terms of their correctness, accuracy, reliability or otherwise. JC and JC Affiliates do not represent or warrant that users will be able to access or use the JC Products or Services at times or locations of their choosing, or that JC and JC Affiliates will have adequate capacity for any user's requirements. No oral or written statement, information or advice given by JC, JC Affiliates, or their respective employees, distributors, dealers, or agents shall create any warranties in addition to those express warranties set forth in this Section 16 (Warranties). You may have other statutory rights. However, to the full extent permitted by law, the duration of statutorily required warranties, if any, shall be limited to the warranty period.

17. Limitation of Liability

With respect to defects or deficiencies in the JC Products or Services, the liability of JC and JC Affiliates will be limited to performance of its responsibilities under Section 16 (Warranties) above. With respect to other breaches of contract, the liability of JC and JC Affiliates shall be limited to your actual damages with respect to the computer affected by the breach, and in no event will such liability exceed the total amount received by JC from you under these Terms and Conditions of Use for your current Subscription Period. IN NO EVENT WILL JC, THE JC CONTRACTORS, JC DISTRIBUTORS OR JC SUPPLIERS BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY LOST PROFITS, LOST DATA, INTERRUPTION OF BUSINESS, OR OTHER SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND ARISING OUT OF THE USE OR INABILITY TO USE THE JC PRODUCTS OR SERVICES OR TO USE OR RETRIEVE ANY BACKUP DATA, WHETHER FOR BREACH OF WARRANTY OR OTHER CONTRACT BREACH, NEGLIGENCE OR OTHER TORT, OR ON ANY STRICT LIABILITY THEORY, EVEN IF JC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES OR A REMEDY SET FORTH IN THESE TERMS OF USE IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE, AND WHETHER OR NOT SUCH LOSS OR DAMAGES ARE FORESEEABLE. Neither JC nor any JC Affiliate assumes any liability to any party other than you arising out of your Use or inability to Use the JC Products or Services. The limitations of damages set forth above are fundamental elements of the bargain between JC and you. JC would not be able to provide the JC Products or Services to you without such imitations.

18. Indemnification

YOU AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS JC , JC AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, LOSSES, LIABILITIES, AND EXPENSES, INCLUDING WITHOUT LIMITATION ATTORNEYS' FEES, ARISING OUT OF YOUR USE OF THE JC PRODUCTS OR SERVICES AND/OR YOUR VIOLATION OF ANY TERM OF THESE TERMS AND CONDITIONS OF USE. Should you bear financial responsibility for payment to JC for JC Products or Services or have otherwise made payment for JC Products or Services, you agree to indemnify any Users of JC Products or Services that you have paid for with respect to any and all matters. If you are a beneficiary of another party having paid for said JC Products or Services, whether or not the paying party(s) is a user of JC Products and Services, your sole source of recourse, for any and all claims, is to the party that bears financial responsibility to JC for JC Products and Services. JC RESERVES THE RIGHT, AT ITS OWN EXPENSE AND IN ITS SOLE DISCRETION, TO ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER OTHERWISE SUBJECT TO INDEMNIFICATION BY YOU. IN THAT EVENT, AND ONLY IN SUCH EVENT, YOU SHALL HAVE NO FURTHER OBLIGATION TO PROVIDE A DEFENSE FOR JC IN THAT MATTER. If JC chooses to provide its own defense in connection with any matter subject to indemnification under these Terms and Conditions of Use, you shall participate and cooperate in the defense of JC and JC Affiliates, at your own expense, to the full extent requested by JC.

19. Trademarks, Service Marks, and Other Intellectual Property

All trademarks, service marks or other similar items appearing on the JC Products or Service are the property of their respective owners, including, without limitation, JC, Inc. The JC Products or Services are protected by copyright and other intellectual property laws, title, ownership rights, and intellectual property rights in the JC Products or Services and shall remain with JC and its licensors. You agree not to take any action to jeopardize, limit, or interfere in any manner with JC's or its licensor's ownership of or rights with respect to the JC Products or Services.

20. U.S. Government Restricted Right

The JC Software is a "commercial item" as that term is defined at 48 C.F.R. 2.101, consisting of "commercial computer software" and "commercial computer software documentation" as such terms are used in 48 C.F.R. 12.212. Consistent with 48 C.F.R. 12.212 and 48 C.F.R. 227.7202-1 through 227.7202-4, all U.S. Government end users acquire the JC Software with only those rights set forth therein.

21. High Risk Activity

You acknowledge and agree that the JC Products or Services are not intended for use with any high risk or strict liability activity, including, without limitation, air or space travel, technical building or structural design, power plant design or operation, life support or emergency medical operations or uses, and that JC makes no warranty and shall have no liability arising from any Use of the JC Products or Services in any high risk or strict liability activities.

22. Dispute Resolution, Arbitration, Governing Law, and Venue

(a) Arbitration of Domestic (U.S.) Disputes. All disputes arising under or relating to this Agreement shall be resolved by final and binding arbitration conducted before a single arbitrator pursuant to the commercial arbitration rules of Resolute Systems, Inc. that were in force as of April 30, 2008. Evidentiary hearings and any other proceedings requiring personal attendance of parties or their representatives or witnesses shall be conducted in any U.S. city reasonably designated by the Licensee in the case of individual Licensees who procured the JC Products or Services provided for by this Agreement primarily for non-commercial personal, family, or household purposes ("Consumer Licensees"), and in Akron, OH or such other place within the United States as the arbitrator may direct in the case of all other Licensees ("Commercial Licensees").

(b) Arbitration of International Disputes. Notwithstanding the provisions of Subsection 22(a) (Arbitration of Domestic Disputes), any dispute arising under this Agreement that involves a dispute between JC and a person who is neither a citizen nor a resident of the United States, shall, at either party's request, be finally settled under the Rules of Arbitration of the International Chamber of Commerce by one or more arbitrators appointed in accordance with the said Rules, with such arbitration to be conducted in Singapore or such other place as the parties to such arbitration may agree.

(c) Exceptions to Agreement to Arbitrate. Notwithstanding the provisions of Subsections 22(a) (Arbitration of Domestic Disputes) and 22(b) (Arbitration of International Disputes), disputes pertaining to i) export controls, ii) unlawful Use of the JC Products or Services, or iii) the scope, applicability, or compliance with governmental or court-ordered access to or limits on use of Backup Data, shall not be resolved by arbitration, but shall instead by resolved by reference to a judicial or administrative body with jurisdiction over the dispute.

(d) Costs of Arbitration. The administrative expenses, arbitrator fees, and facility charges associated with the arbitration, whether domestic or international, shall be split equally between the parties; provided that, in cases involving Consumer Licensees, the Consumer Licensee shall not be required to bear such expenses, fees, and charges in excess of One Thousand U.S. Dollars ($1,000), and JC shall bear the remainder of such expenses, fees, and charges. Each party shall be solely responsible for its attorney fees, expert witness fees, and other costs, fees, and expenses, except as may otherwise be provided in Section 18 (Indemnification).

(e) Discovery Procedures in Arbitration. The parties shall be entitled to such discovery as is appropriate in the judgment of the arbitrator, in light of the nature and objectives of arbitration and to ensure that each party has an adequate opportunity to determine the factual bases for its claims and defenses.

(f) Class Actions. Class actions and other procedural devices, however denominated, that allow pursuit in a single proceeding of claims of more than one claimant unrelated by blood or marriage shall not be permitted in the case of arbitrations hereunder involving either Consumer Licensees or Commercial Licensees or both.

(g) Form and Effects of Award. The arbitrator shall render a naked award. Judgment on any arbitral award under this Agreement may be entered in any court of competent jurisdiction. It is the intent of the parties that neither the award nor any resulting judgments have res judicata (claim preclusion) or collateral estoppel (issue preclusion) effects except as between the parties themselves. All other provisions of this Agreement shall be governed by and construed and interpreted in accordance with the internal laws of the Commonwealth of Ohio, USA, without regard to conflict of laws provisions. The United Nations Convention on Contracts for the International Sale of Goods as well as any other similar law, regulation or statute in effect in any other jurisdiction shall not apply.

23. Termination, Expiration, Cancellation

(a) Trial and Evaluation Licenses. If this Agreement pertains to a trial, beta, or evaluation license (such as a license that provides a limited amount or an unlimited amount of back-up for free, for which you have not paid a fee and/or for which you do not pay a fee and associated taxes on or prior to expiration), the license granted under these Terms and Conditions of Use will terminate upon the expiration or cancellation of the trial or evaluation period, when the JC Product or Service you are using is no longer made available, six (6) months from the date you first installed the JC Product and Service, or when JC cancels or terminates the license, whichever is shorter. You agree to Use the JC Products or Services for no longer than the trial or evaluation period unless you enter into another license and pay a license fee and associated taxes as applicable, or JC allows your license to roll over for another six (6) month period which JC may elect to do at its sole discretion and without notice to you.

(b) All Other Licenses; Limited Term. Your license will end upon the sooner to occur of (i) expiration of your Subscription Period, (ii) upon your non-renewal of the license, (iii) upon your cancellation of the license, (iv) when JC elects to discontinue the product, (v) upon your breach of these Terms and Conditions of Use (if such breach is not cured within the time indicated below in this Section 23 (Termination, Expiration, Cancellation), or (vi) when JC cancels or terminates your license, (any such expiration, cancellation, discontinuation, or termination are referred to hereafter as "termination").

(c) Termination for Unlawful or Abusive Use, Other Breach. JC may block your access to your Backup Data and/or terminate your Use of the JC Products or Services if JC reasonably believes that the Backup Data may contain child pornography or is being used to support other types of illegal activities, if providing JC Products or Services to a person located in a particular country would violate U.S. or other applicable law, or if your continued Use of JC Products or Services may damage, disable, overburden, or impair our servers or networks. If you breach these Terms and Conditions of Use, your right to Use the JC Products or Services shall automatically terminate if you fail to cure the breach within fifteen (15) days after notice from JC or any of the JC Affiliates, unless your breach is due to violations of Section 4 (Lawful Use), Section 8 (No Transfers or Modifications by You), Section 18 (Indemnification), Section 19 (Trademarks), Section 20 (U.S. Government Restrictions), in which case termination will be without notice and without any right to cure. Upon termination: i) you shall immediately cease any and all Use of the JC Products or Services and delete all copies of them; ii) the JC Software may be disabled by JC without notice to you; and iii) you will no longer have the right to access or retrieve your Backup Data; you hereby grant JC at its sole discretion the unrestricted right to delete or retain all such Personal Information and Backup Data at any time after termination, without notice.

24. Survival

In the event of any termination, expiration, or cancellation, the restrictions on your Use of the Software and the other applicable restrictions as set forth in Section 4 (Lawful Use), Section 6 (JC License), Section 8 (No Transfers or Modifications by You), Section 16 (Warranties), Section 17 (Limitation of Liability), Section 18 (Indemnification),Section 19 (Trademarks, Service Marks, and Other Intellectual Property), Section 20 (U.S. Government Restricted Right), Section 21 (High Risk Activity), Section 22 (Dispute Resolution, Governing Law, Venue), Section 24 (Survival), Section 25 (Notice), Section 28 (Limitation on Actions), Section 30 (Miscellaneous) and Section 31 (Severability) shall survive such termination, expiration, or cancellation, and you agree to remain bound by those terms.

25. Notice

Any notice that may or must be given by JC in connection with this Agreement or in connection with the Use of the JC Products or Services, may be given by sending it to the email address provided by you upon registering for the JC Products or Services or as you may provide from time to time thereafter by modifying your user profile at www.JustCloud.com. You are responsible for ensuring that your accurate email address is available to JC and provide any needed updates. JC may, in its sole discretion, use other means of providing notice, such as: desktop notification; regular, certified, or registered mail; fax; commercial delivery service; or messenger. All such notices shall be deemed given when dispatched with payment of delivery charges made or arranged. You hereby consent to receiving notice by any such means. Notwithstanding the foregoing, JC has no obligation to provide notice or attempt to locate a customer other than through the email address provided.

26. English Language

These Terms and Conditions of Use were negotiated and written in English.Any inconsistency between the Terms and Conditions of Use as expressed in English and any other language shall, to the full extent permitted by applicable law, be resolved by reference to the English version. Les parties ont convenu de rediger cette entente en anglais.

27. Entire Agreement; Applicability of Terms; Construction; Limit to Modifications; Conflicts in Terms

These Terms and Conditions of Use (including the items incorporated by reference and modifications that may be made from time to time), constitute the entire agreement between JC and you regarding JC Products or Services, and supersedes all prior agreements between you and JC regarding the subject matters hereof. Any item or service furnished by JC in furtherance of these Terms and Conditions of Use, although not specifically identified in them, shall nevertheless be covered by these Terms and Conditions of Use unless specifically covered by some other agreement entered into in written or electronic form between you and us. Any modification or change in these Terms and Conditions of Use proposed or offered by you shall not become a part of these Terms and Conditions of Use unless accepted in a writing dated after the effective date of the applicable Terms and Conditions of Use and signed by an authorized officer of JC. Should there be any conflict in terms between this Agreement and any other document, the terms and conditions set forth in this Agreement shall govern. Any references that are singular or plural and any references that are masculine, feminine, or neuter in gender, are meant to be used interchangeably as the context of the sentence might imply.

28. Limitation on Actions

Unless otherwise required by law, an action or proceeding by you to enforce an obligation, duty, or right arising under this Agreement or by law must be commenced within one year after the cause of action accrues.

29. Copyright Infringement Notification

As provided in the Digital Millennium Copyright Act of 1998, we have designated the following individual for notification of potential copyright infringement regarding Web sites hosted by JC: *** Please enable javascript to email us ***. If you believe content hosted by JC infringes a copyright, please provide the following information to the person identified above (17 U.S.C. 512): (i) A physical or electronic signature of the copyright owner or authorized agent; (ii) Identification of the copyrighted work(s) claimed to have been infringed; (iii) Identification of the material that is claimed to be infringing or to be the subject of the infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material; (iv) Information regarding how we may contact you (e.g., mailing address, telephone number, e-mail address); (v) A statement that the copyright owner or its authorized agent has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and (vi) A statement that the information in the notification is accurate, and made under penalty of perjury, and, if an agent is providing the notification, a statement that the agent is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

30. Miscellaneous

You agree to reimburse JC for any costs or fees related to its enforcement of this Agreement, including without limitation the expert fees and attorney fees regularly charged by the experts and legal counsel chosen by JC. JC is not responsible for misprints, errors or omissions in its advertising and promotional materials. If you have designated a person (whether by email, orally, by registering such person with JC, by granting such person access to your username and password or by having your computer registered for JC Products or Services where another party is paying for the backup of your files) to have access to your Backup Data, you hereby authorize JC to give such designated person access to your Backup Data, including without limitation in the event of your death or incapacity.

31. Severability

This Agreement will be enforced to the fullest extent permitted by applicable law. If for any reason any provision of this Agreement is held to be invalid or unenforceable under applicable law to any extent, then (i) such provision will be interpreted, construed, or reformed to the extent reasonably required to render it valid, enforceable, and consistent with the original intent underlying such provision and ii) such invalidity or unenforceability will not affect the validity or enforceability of any other provision of this Agreement and all such provisions shall remain in full force and effect.

32. No Waiver

The Company reserves its right to take all legal steps available to enforce these Terms and Conditions of Use. The Company's failure to enforce these Terms and Conditions of Use in every instance in which they might apply, or the failure to require at any time performance of any provisions of this Agreement, will in no way be construed to be a present or future waiver of such provisions or of the Company's rights to enforce such provisions. No waiver of any provisions of this or any other Agreement with the Company shall be effective unless expressly stated to be such in writing and signed by both parties.

33. Billing Process

Some licenses for JC Products or Services are based on the number of computers registered, the volume of storage used, or both, as well as for ancillary or related services. Where your license fees are based in full or in part upon the amount of storage you use, your bill for JC Products or Services will be based upon the greater of the storage amount shown on your computer or the storage amount maintained by JC, excluding the benefits of any data compression, file duplication or similar techniques performed by JC. The calculation of a storage bill will be based upon the price(s) for the JC Products or Service licensed and may be based upon the average storage used during the Subscription Period, the storage as of the end of the Subscription Period, or another storage measure taken during the Subscription Period, depending on which services you have selected at the time of registration or renewal. Should JC bill you for your JC Product or Service on a monthly or periodic basis you agree that JC will bill you exclusively in full month or periodic increments and that there will be no billing for partial months or periods for any reason. Any amounts billed are fully due and payable at the time the bill is rendered to you.

34. Billing Issues

You must notify us about any billing problems or discrepancies within sixty (60) days after they first appear on the statement you receive from your bank or credit card company or other billing company. Send such notification to us at the JC Contact Information indicated in Section 35 (JC Contact Information) below. If you do not bring such problems or discrepancies to our attention within that sixty (60) day period, you agree that you waive the right to dispute such problems or discrepancies.

35. Managing Your JC Product or Service

You acknowledge and agree that where JC licenses JC Products or Services to an entity or organization, or where an entity or organization makes the JC Products or Services available to you, the entity or organization so licensed or giving you access may grant multiple individuals rights related to the management and Use of the JC Products or Services and the Backup Data, without any notice to you. These rights may enable one or more persons to: view, access or change Backup Data or Personal Information; determine who can access the account, Backup Data, and Personal Information; determine who is responsible financially for the account; and other similar actions.

36. JC Contact information

If you have any questions or comments, please contact us at *** Please enable javascript to email us ***. Although we strongly prefer email communication, you may also send regular postal mail to:

JustCloud
Unit 6, Fulcrum 2
Solent Way, Whiteley
Hampshire
PO15 7FN
United Kingdom

JDI Backup Limited. Company Number 7488961


VAT is not included in our advertised price and will be an additional charge.

To uninstall Just Cloud please use the guide found HERE.

JustCloud Privacy Policy Updated and Effective as of November 25, 2010

This Privacy Policy applies to JC (JustCloud) collection and use of personally identifying information ("Personal Information") that we may gather when you visit our Website, purchase, license, or Use JC Products or Services, or contact us. By Using JC Products or Services, you expressly consent to the collection, processing, and use of your Personal Information according to this Privacy Policy.

Our Terms and Conditions of Use discuss how we handle, encrypt, and protect the data you choose to store on our servers (and any related data) ("Backup Data"), as well as other matters. All provisions of the Terms and Conditions of Use are incorporated into this document by reference.

Definitions

All of the terms used in this Privacy Policy have the same meanings as are defined in our Terms and Conditions of Use.

Why JC Collects Personal Information

JC collects your Personal Information at a variety of points, including when you place an order, download a new product or update, register a license, request services, store Backup Data, confer with one of our customer support technicians, or take part in other activities on our Website. During these interactions we will collect Personal Information relevant to your transaction with JC, such as your name, mailing address, phone number, e-mail address, employment information, and credit card, banking or billing information, along with information about the JC Products or Services you license, such as the activation code, date of purchase, and information relating to a support issue. JC will use your Personal Information to send you messages through desktop alerts, SMS/Text messaging, email, etc. concerning updates to JC Products or Services. Please be aware that if you choose not to provide us with your Personal Information, we may not be able to, or may choose not to, make JC Products or Services available to you.

Regarding Children

JC Products or Services are not marketed to or intended for use by individuals who cannot legally bind a contract. Accordingly, JC does not intentionally gather any Personal Information about visitors or customers who are under the age of 18. If you are under the age of 18 or otherwise lack the capacity to enter into a binding contract, do not use our Website or services yourself. Please ask an adult to establish an account with us instead.

Cookies and Other Technologies

JC uses "cookies" and other technologies to collect data that enable us to better understand and improve the usability, performance and effectiveness of our Website. Cookies are files sent to your browser and stored on your computer. If you do not want JC to send cookies to your browser, you can set your browser options to reject cookies or to notify you when a Website tries to put a cookie into your browser software. Rejecting cookies may affect your ability to use some features of JC Products or Services.

JC gathers general information about visits to our Website, the files you have marked for backup, the configuration of your computer and your computer's interaction with JC, and stores this information in log files. JC uses this information to understand traffic and downloads on our Website, enabling us to improve the site, provide the best online experience possible, and improve our ability to serve our customers.

To install JC Products or Services on your computer, you must be an "Authorized Administrator." By installing JC Products or Services on your computer, you grant JC the right to back-up any and/or all of the files on the computer regardless of who might be the creator, originator, editor, or otherwise the owner of those files. You assume sole responsibility for JC receiving access to and backing-up those files.

Sharing Your Personal Information

JC will not provide unaffiliated third parties with access to your email address or other contact information. JC or the JC Affiliates may, from time to time, share with you information about other products and services that we think you may find to be of interest. If you wish to change the types of communications you receive from us, you may do so by modifying your profile at www.JustCloud.com, by emailing your request to us at *** Please enable javascript to email us ***, or by clicking on an appropriate link in any JC email communication to you.

JC may disclose your Personal Information to third parties if we believe that such action is necessary to (1) comply with a law, regulation, or governmental or judicial warrant, rule, or order; (2) protect and defend the rights or property of JC; (3) enforce the JC Terms and Conditions of Use and/or this Privacy Policy. JC may also provide access to your Backup Data to government authorities if JC suspects or believes that the data contain child pornography or other prohibited data, or that the data or the JC Products or Services are being used for illegal purposes. JC will provide access to your Backup Data to your surviving spouse and/or your executor upon presentation of a death certificate and identification which JC reasonably believes to be valid and sufficient, or in response to a court order, warrant, subpoena or other judicial or administrative legal process.

How We Communicate with You

JC may, from time to time, send you emails, or desktop alerts or other communications containing the following types of information: notifications of detected problems with your service; notifications concerning the expiration of your account; activity status reports; service and software upgrade notices; notices concerning new or related products or services from JC or other providers, enhancements, and price changes, notifications regarding suspected unlawful or inappropriate use, and requests for feedback on your JC Products or Services

Security for Your Personal Information

JC has security measures in place to protect against the loss, misuse, and alteration of your Personal Information in our customer database. Personal Information provided to JC is stored in secure facilities with access restricted to authorized personnel only. Although we make good faith efforts to store the Personal Information we collect in a secure operating environment that is not accessible to unauthorized users, we cannot guarantee complete security.

To provide secure credit card processing when ordering from us, orders placed on our Website are processed through a payment gateway which operates under its own privacy policy. If you choose to purchase or license JC Products or Services online using a credit card, the credit card information is sent to JC using SSL (Secure Socket Layer) encryption, an industry-standard method for protecting data as it travels over the Internet, or a similar encryption technology that may become accepted as an industry standard or better encryption method, in the future ("Transmission Encryption"). To learn more about our credit card processing vendors and their respective privacy and other policies (which are incorporated by reference into the JC Privacy Policy and Terms or Use by reference) email us at *** Please enable javascript to email us ***.

JC encrypts the files that we process before they leave your computer. JC uses SSL or similar Transmission Encryption technology before sending your files to our data centers. Your encrypted backup files transmitted to our servers are stored in facilities with access restricted to authorized personnel only. JC does not encrypt the file names or file type information.

By Using the JC Product that permits you to download your backed up files to any computer that has a connection to the Internet you understand that JC will be decrypting these files before they leave JC's servers and that once decrypted these files can be reviewed by anyone who may be able to access them.

JC will not decrypt your files unless i) it reasonably believes that it must do so to troubleshoot problems with the JC Products or Services or ii) it reasonably believes it must do so in order to comply with a law, subpoena, warrant, order, or a certification requirement, such as the requirements of 18 U.S.C. § 2703.

However, if you elect to Use JC Products or Services that permit you to access Backup Data from an Internet enabled computer other than by using JC Software on your registered computer, then your Backup Data will be decrypted by JC in its data center and sent to you in a decrypted form via public infrastructure. You election to use such products or services may make the contents of these files to accessible to individuals or entities other than you and those you intend. By using such products and services, you knowingly accept this risk.

How You Can Access Or Correct Your Personal Information

You can access selected Personal Information that we collect online by selecting the "My Account" tab on our home page and logging in. We use this procedure to better safeguard your information. You can correct factual errors in your Personal Information on our Web site or by sending a request (to *** Please enable javascript to email us ***) that credibly shows error. To protect your privacy and security, we take commercially reasonable steps to verify your identity before granting access or making corrections.

European Personal Identifiable Information

The Personal Information we collect from individuals or equipment located in the European Economic Area ("European Personal Information") may be processed on servers in the United States.

JC has selected the Safe Harbor mechanism as the means for complying with its obligations under the EU Data Privacy Directive 95/46/EC and Member State implementing legislation to provide adequate safeguards for the privacy and security of European Personal Information transferred out of the European Economic Area.

Definitions Applicable to European Personal Information

The following definitions apply to JC's policies pertaining to protection of privacy and security interests in European Personal Information.

"JC" means JC, Inc., its subsidiaries and its predecessors and successors.

"Personal Information" means any information or set of information that identifies or could readily be used by JC or its agents to identify an individual. Personal Information does not include information that is encoded or anonymized, or publicly available information that has not been combined with non-public Personal Information.

"Sensitive European Personal Information" means European Personal Information that reveals race, ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, or that concerns health or sex life.

Privacy Principles Applicable to European Personal Information

JC will process European Personal Information in accordance with the following principles:

  1. NOTICE. Where JC collects Personal Information directly from individuals in the EEA, we will inform them about the purposes for which we collect and use their Personal Information, the types of non-agent third parties to which JC may disclose that information, and the choices and means, if any, JC offers individuals for limiting the use and disclosure of their Personal Information. Notice will be provided in clear and conspicuous language when individuals are first asked to provide Personal Information to JC, or as soon as practicable thereafter, and in any event before JC uses the information for a purpose other than that for which it was originally collected.
  2. CHOICE. Where JC collects Personal Information directly from individuals in the EEA, JC will offer individuals the opportunity to choose (opt-out) whether their Personal Information is (a) to be disclosed to a non-agent third party, or (b) to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. For Sensitive Personal Information, JC will give individuals the opportunity to affirmatively and explicitly (opt-in) consent to the disclosure of the information to a non-agent third party or the use of the information for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. JC will provide individuals with commercially reasonable mechanisms to exercise their choices.
  3. ONWARD TRANSFERS TO AGENTS. JC will obtain assurances from its agents that they will safeguard Personal Information through measures consistent with this Privacy Policy. Examples of appropriate assurances that may be provided by agents include: a contract obligating the agent to provide at least the same level of protection as is required by the relevant Safe Harbor Principles, the agent registering to participate in the Safe Harbor mechanism, or another method of assurance deemed adequate by the European Commission. Where JC has knowledge that an agent is using or disclosing Personal Information in a manner contrary to this Privacy Policy, JC will take commercially reasonable steps to prevent or stop the unauthorized use or disclosure.
  4. SECURITY. JC will take commercially reasonable steps to protect Personal Information in its possession from loss, misuse and unauthorized access, disclosure, alteration and destruction.
  5. DATA INTEGRITY. JC will use Personal Information only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the individual. JC will take commercially reasonable steps to ensure that Personal Information is relevant to its intended use, accurate, complete, and current to the extent appropriate for its intended use.
  6. ACCESS. Upon request, JC will grant individuals commercially reasonable access to Personal Information that it holds about them. In addition, JC will take commercially reasonable steps to permit individuals to correct, amend, or delete information that is demonstrated to be inaccurate or incomplete.
  7. ENFORCEMENT. JC will conduct compliance audits of its practices to verify adherence to this Privacy Policy. Any employee that JC determines is in violation of this Privacy Policy will be subject to disciplinary action up to and including termination of employment.

Use of Remarketing with Google Analytics and Google Adwords

JC stores cookies on our website which captures information about page visits. This information is anonymous and JC uses this information internally to deliver the most effective content to our visitors. Information from the cookies is used to gauge page popularity, analyze traffic patterns on our site and guide development of other improvements to our site. JC does not require that you accept cookies, however, some functionality of our website or service may be disabled and not work correctly if you decline to accept cookies. JC never gives away information about our users. If you choose to e-mail us and provide personally identifiable information about yourself, JC will use this information only to respond to your inquiry. JC will not sell, rent or otherwise disclose that information to third parties unless such disclosure is necessary for the purposes set forth in this Policy, by law or a policy or notice contained or associated with a specific JC product or service.

JC uses analytics data and the DoubleClick cookie to serve ads based on a user's prior visits to our website. Site visitors may opt out of the DoubleClick cookie by visiting the Google advertising opt-out page or they may opt out of Google Analytics by visiting the Google Analytics opt-out page

Google has additional information available about their Remarketing Privacy Guidelines , Policies , and Restrictions .

Dispute Resolution

Any questions or concerns regarding the use or disclosure of Personal Information should be directed to JC at the address given below. JC will investigate and attempt to resolve complaints and disputes regarding use and disclosure of Personal Information in accordance with the principles contained in this Privacy Policy. In order to comply with the European Union's Safe Harbor Principles, JC commits to the resolution of complaints about your privacy and our collection or use of your personal information. We have committed to resolve any complaints by European Union citizens relating to this policy, which cannot be resolved directly with our company, through BBB EU Safe Harbor, a dispute resolution procedure administered by the Council of Better Business Bureaus, Inc.

If you have any questions regarding this policy, please contact JC at the address given below.

If you do not receive acknowledgment of your complaint or your complaint is not satisfactorily addressed by JC, you should then contact:

Council of Better Business Bureaus, Inc.
BBB EU Safe Harbor
4200 Wilson Boulevard, Suite 800
Arlington, VA 22203
Phone: 703-276-0100
Web: www.bbb.org
Email: eusafeharbor@council.bbb.org

Severability

This Privacy Policy shall apply to the fullest extent permitted by applicable law. If for any reason any provision of this Privacy Policy is held to be invalid or unenforceable to any extent under applicable law, then (i) such provision will be interpreted, construed, or reformed to the extent reasonably required to render it valid, enforceable, and consistent with the original intent underlying such provision and (ii) such invalidity or unenforceability will not affect the validity or enforceability of any other provision of this Privacy Policy and all such provisions shall remain in full force and effect.

JC Contact information

If you have any questions or comments, please contact us at *** Please enable javascript to email us ***. Although we strongly prefer email communication, you may also send regular postal mail to:

JustCloud
Unit 6, Fulcrum 2
Solent Way, Whiteley
Hampshire
PO15 7FN
United Kingdom

JustCloud Billing Terms

(a) Scope of License. JC grants you a non-exclusive, non-transferable limited and revocable license to install the JC Software only on the computer(s) for which you have paid the applicable fees and taxes and from which you are licensed to access the JC Products or Services, and to Use the JC Products or Services for the sole and exclusive purposes of connecting to and Using the JC Products or Services for your personal or internal business purposes in accordance with these Terms and Conditions of Use. We reserve all other rights to the JC Products or Services. You may Use a license for the JC Products or Services with only one computer at a time unless the JC Products or Services you Use are explicitly designed and marketed to operate on more than one computer at a time concurrently. The type of license you have (including such variables as whether the license permits use of JC Products or Services on more than one computer, whether the licenses fees are based on the number of computers, volume of data, or both, and the length of the Subscription Periods, etc.) is set forth as part of the JC Product or Service description available at www.JustCloud.com . Should your license for the JC Product or Services you Use be designed for only one computer at a time you may transfer your license to another computer in the event that you cease to use the computer on which JC Software was originally installed. If you wish to protect multiple computers, you must obtain a separate paid license for each computer or you must obtain a multi-computer license which will be applicable to the number of computers stated in such license. You may not sub-license, or charge others to Use or access the JC Products or Services and you may not redistribute the JC Products or Services or provide others with access to or Use of them, unless you have entered into a separate Reseller Agreement or other agreement with JC that expressly authorizes you to engage in this activity. Without limiting the forgoing, you will not permit others to Use the JC Products or Services to access or decrypt data stored on servers provided by JC or JC Affiliates; you will not Use or permit others to Use the JC Products or Services to decrypt data encrypted by others; and you will not Use or permit others to Use the JC Products or Services to provide encryption or decryption services to others, whether or not such services are compensated.

(b) Trial Licenses. You may have received as part of your JC license the opportunity to extend the expiration date of your license or trial through the Use of various marketing codes. If you do not enter these codes at the time you purchase your license or start your trial license, JC will not add this additional time to your license or trial at a later date. If you received a free trial or evaluation license for which you have not paid a license fee, JC grants to you a non-exclusive, non-transferable limited license to Use the JC Software during the trial or evaluation period in accordance with these Terms and Conditions of Use. If you wish to protect multiple computers with a free trial or evaluation license, you must obtain a separate license for each computer or you must obtain a multi-computer license which will be applicable to the number of computers stated in such license. You may only install one free trial or evaluation license in each calendar year per computer.

(c) Service & Pricing. JustCloud.com offer three great plans and a range of additional services to suit everyone's needs. JustCloud.com often offers promotions, coupons and special offers to customers during their initial term. Please note that special offers are limited-time promotional prices that are available to new customers and are valid for the Initial Term only, and not for successive or renewal periods. Service and Pricing can be found at www.JustCloud.com/planprice-information

(d) Renewals. You agree that JC shall have the right to automatically and without notice renew your license to continue to Use the JC Products or Services 15 days prior to expiration of your then-current license, and that as part of such renewal JC shall have the right to charge the applicable renewal fees and any applicable taxes, which may be different than those you paid when you initially purchased or last renewed your license for JC Products or Services to any credit card you used to purchase your then-current license. You agree that if you elect to not permit JC the right to automatically renew your license to Use JC Products or Services or your credit card information on file with JC does not permit automatic renewal, then JC may terminate your license if you do not otherwise renew your license.

We will notify you 10 days prior to this charge within your control panel.

First month discount promotions. If you received a discount promotion on your initial months sign up, you agree that JustCloud shall have the right to automatically and without notice renew your license at the listed non discounted monthly price. All other terms of service will still apply upon acceptance.

(e) Cancellation of Renewals. You may cancel a renewal of a license only on the following terms: You may not Use JC Products or Services for any unlawful purpose. If your most recent original or renewal license of JC Products or Services was for a period of greater than thirty (30) days, you have thirty (30) days from the date that your license was last renewed to elect to discontinue your Use of JC Products or Services. If you elect to discontinue your Use of JC Products or Services within this period, you will be issued a full refund for the amount of your license renewal. If your most recent original or renewal license of JC Products or Services was for a period of greater than 30 days, and you beyond your original or renewal 30 days of that period, you shall will not be entitled to a refund. In addition all sales are final and not subject to a refund for the following products multiple computer extra, priority support, additional support, increased bandwidth and other additional products that may be offered from time to time by JC. That do not fall within the initial package purchased by you. All extras concerned are one time purchases for the period you selected and will not be eligible for a refund. in addition all sales are final and not subject to a refund for the following products: Should you fail to pay amounts invoiced and due within fifteen (15) days of being invoiced, or should your payment be otherwise rejected or denied, then JC may at its sole discretion begin collection proceedings to recover any and all amounts due. Should JC elect to refer your past due obligations for collection proceedings you will also become responsible for any costs associated with said collections and shall pay JC the greater of the then permissible interest rate on the past due balance or 1.5er month calculated and due on a monthly basis. You are responsible for ensuring that JC has current and accurate records necessary, to renew your license, including without limitation, credit card data.

(f) Turn off Auto-Renewal You can simply turn off your auto-renewal within your control panel. This is done by clicking on the 'My Account' tab. There will be an option to disable your auto renewal, under the “Billing and Subscription” section. Just simply click on 'Edit' and follow a couple of simple steps to turn off your auto renewal. More information about this process please visit: http://www.justcloud.com/auto-renew-service

(g) Early Termination Fee We will apply a termination charge if you stop your service when still within your contract term. When you sign up for a minimum term service, the costs of that service are spread across the term period, for example over 6 months, 1 or 2 years. Discounts and any fees are also included in the agreed service costs. Early Termination charges are applied to recover the costs of the service provided to you over the minimum contract period.

Our Prices: Your Early Termination Fee will be 14.95 for failure to complete your contract term.
Note: A Termination charge doesn't attract VAT.

What are Early Termination charges?: Often, customers that order services from us agree to take those services for a minimum period (usually 6/12/24 months). Sometimes customers will choose to give up a service within this minimum period. If they do, we will usually charge them for doing so.

Exemptions: The exceptions when we will not raise Early Termination charges are listed below:

  • All monthly plans are void of any terminations fees as their contracts are on month-month contracts.
  • Contract extension: a contract extension for the same product, for example 1 year extended to a 2 year contract.
  • Product migration: migration of an existing product or service up the value chain to a higher value product for the same or longer contract period.
  • Temporary service: termination of a pre-agreed temporary service.
  • Account's where the termination is within (3) Three days from the date of order.
  • If the resulting refund is less than 14.95 the refund will not be issued but no further charges for the remaining will be charged.

Why wasn't I told about the charge? When you ordered the product with us, the prices and terms and conditions of service would have been explained. Re-confirmation of length of contract, and our terms and conditions would have been shown as a confirmation box on the order form. We also highlight the length of term in all of our product descriptions.

(f) Updates. JC may in its sole discretion provide automatic updates to the JC Products or Services. These updates may not be consistent across all platforms and computers; and the performance and features offered by JC may vary depending on your computer and other equipment. You agree that we may automatically check your version of the JC Software and automatically update the JC Software on your computer. You agree to accept and to take no action to interfere with such automatic updates, scanning, and related activities and services. If you shut down your computer or the JC Software during an automatic update or otherwise interfere with the installation of the update, the software may be damaged and/or cease to operate.

(g) Refunds. By purchasing a license, you acknowledge that you are aware of the opportunity to "try before you buy" by using a free or evaluation JustCloud Product or Service. JustCloud offers a pro-rated 30-day money back guarantee for JustCloud Products or Services. By purchasing any service with a setup fee you acknowledge that the setup fee is non-refundable where 'setup fee' is indicated in the plan or plan name.

(h) Chargebacks: Please do not attempt a chargeback. We will make every effort to assist you, please contact *** Please enable javascript to email us ***

(i) Duration of Agreement. You agree that you shall be bound by these Terms & Conditions of Use beginning on the earlier of when you first install JC Products or Services or when you first agree to the JC Terms and Conditions of Use until the later of the dates when (i) your license and any renewal thereof terminates, ii) your Backup Data is deleted, or iii) you have your last contact with JC for customer support.

(j) VAT VAT (Value Added Tax) is a tax on consumer spending within the territory of an European Member (E.U.) State. VAT is not included in prices displayed on JC site. When applicable, VAT is charged separately and will be itemized on invoices and billing information.

Who may be charged VAT

JC is required to comply with the European VAT (Value Added Tax) regulations and charge VAT to customers located in the E.U. Customers categorized as Business users in the E.U. may be required to self-account for VAT under EC Directive 2006/112, Art 196, using the reverse charge mechanism. NOTE: If your account accrued charges BEFORE you supplied the necessary information to JC, VAT will be charged on all purchases prior to the change. If you are not familiar with the VAT self-accounting rules in your country, please contact your accountant or professional adviser for more information.

(k) Exchange Rates The prices quoted on the full website are Great British Pounds (£), Australian Dollars ($), United Stated Dollars ($), Canadian Dollars ($) and Euros (€) only. If you purchase with a currency outside of these you will be billed in United States Dollars and we (JC), are not responsible for the exchange rate on the day of purchase and you are advised that changes to your purchase or refunds may be affected by such exchange rate.

e.g. If you purchase a plan for $80.00 USD on June 18 2014 and you paid in South African Rand (ZAR) you would pay R868 ZAR (exchange rate of R10.85 ZAR to $1 USD). If you were refunded on June 30 2014 you would receive R846.40 ZAR for an $80.00 USD refund as the exchange rate was R10.58 ZAR to each $1 USD.

We are not liable for the difference due to the changing exchange rate.

JustCloud Acceptable Use Lawful Use of JustCloud Products or Services

You may not Use JustCloud Products or Services for any unlawful purpose. Without limiting the foregoing:

JustCloud Products or Services may not be Used to store, backup, or distribute child pornography and may not be Used in violation of U.S. export control laws or the export or import regulations of other countries. You agree to comply strictly with all such laws and regulations and acknowledge that you have the responsibility to obtain licenses to export, re-export, or import as may be required.

You may not Use JustCloud Products or Services if you are a citizen, national, or resident of, or are under control of, the government of Cuba, Iran, Sudan, Libya, North Korea, Syria, Iraq, Morocco, Nigeria, Tunisia, Pakistan, Algeria, Afghanistan, Saudi Arabia, or any other country to which the United States has prohibited export. Each time you use JustCloud Products or Services you represent, warrant, and covenant that: (i) You are not a citizen, national, or resident of, nor under the control of, any such country to which the United States has prohibited export; (ii) You will not download or otherwise export or re-export the JustCloud Software, directly or indirectly, to the above mentioned countries nor to citizens, nationals or residents of those countries; (iii) You are not listed on the U.S. Department of Treasury's Lists of Specially Designated Nationals, Specially Designated Terrorists, and Specially Designated Narcotic Traffickers, the U.S. Department of State's List of Statutorily Debarred Parties, or the U.S. Department of Commerce's Denied Persons List, Entity List, or Unverified List Table of Denial Orders; (iv) You will not download or otherwise export or re-export the JustCloud Software, directly or indirectly, to persons on the above mentioned lists; (v) You will neither use nor allow the JustCloud Software to be Used for, any purposes prohibited by United States federal or state law, including, without limitation, for the development, design, manufacture or production of nuclear, chemical, or biological weapons of mass destruction; (vi) The JustCloud Software will not be exported, directly, or indirectly, in violation of these laws, nor will the JustCloud Products or Services be Used for any purpose prohibited by these laws including, without limitation, nuclear, chemical, or biological weapons proliferation; and (vii) You are not using or permitting others to Use JustCloud Products or Services to create, store, backup, distribute, or provide access to child pornography. JustCloud also unreservedly prohibits the use of its sharing platform for unlawful distribution of products and services irrespective of copyrighted status. JustCloud will not tolerate the use of any of its products or service being utilized to assist piracy or servicing torrent download websites.

JustCloud SHALL HAVE THE ABSOLUTE AND UNILATERAL RIGHT IN ITS SOLE DISCRETION TO DENY USE OF AND ACCESS TO ALL OR ANY PORTION OF JustCloud PRODUCTS OR SERVICES TO USERS WHO ARE DEEMED BY JustCloud TO BE USING THE JustCloud PRODUCTS OR SERVICES IN A MANNER NOT REASONABLY INTENDED BY JustCloud OR IN VIOLATION OF LAW, INCLUDING BUT NOT LIMITED TO SUSPENDING OR TERMINATING A USER'S ACCOUNT WITH JustCloud AND THE LICENSE TO USE THE JustCloud PRODUCTS OR SERVICES. JustCloud Products or Services are designed to serve the needs of particular types of users, such as individual consumers or small businesses. If you have purchased a JustCloud Product or Service that is inappropriate for your actual usage, JustCloud may require you to switch to an appropriate JustCloud Product or Service which may result in your having to pay JustCloud additional fees for use of the appropriate product or to terminate your purchased JustCloud Products or Services and refund, on a prorated basis, any fees paid you may have paid on the unused portion of your JustCloud subscription. JustCloud may, in our sole discretion and from time to time, establish or amend general operating practices to maximize the operation and availability of JustCloud Products or Services and to prevent abuses. As part of these practices, we reserve the right to monitor our system to identify excessive consumption of network resources and to take such technical and other remedies as we deem appropriate. Your consumption of JustCloud Products or Services may be deemed excessive if, within any month, your usage greatly exceeds the average level of monthly usage of JustCloud's customers, generally. In the event you are deemed to have violated this policy, we reserve the right to offer an alternative pricing plan or JustCloud Product or Service that will permit you to continue to use JustCloud Products or Services. Although violations of this policy have been Infrequent, we reserve the right to terminate or suspend your license to Use JustCloud Products or Services and any license to use the JustCloud Software, without prior notice in the event of a violation of this policy.

JustCloud DMCA Policy Copyright Infringement Notification

As provided in the Digital Millennium Copyright Act of 1998, we have designated the following individual for notification of potential copyright infringement regarding Web sites hosted by JustCloud: *** Please enable javascript to email us ***. If you believe content hosted by JustCloud infringes a copyright, please provide the following information to the person identified above (17 U.S.C. 512):

  1. A physical or electronic signature of the copyright owner or authorized agent;
  2. Identification of the copyrighted work(s) claimed to have been infringed;
  3. Identification of the material that is claimed to be infringing or to be the subject of the infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;
  4. Information regarding how we may contact you (e.g., mailing address, telephone number, e-mail address);
  5. A statement that the copyright owner or its authorized agent has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
  6. A statement that the information in the notification is accurate, and made under penalty of perjury, and, if an agent is providing the notification, a statement that the agent is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

To uninstall Just Cloud please use the guide found HERE.

JustCloud EULA - End User Licence Agreement

IMPORTANT-READ CAREFULLY: This JustCloud ("JustCloud") License Agreement ("License" or "Agreement") is a legal agreement between You (either an individual or an entity, who will be referred to in this License as "You" or "Your") and JustCloud Ltd for the use of desktop, laptop, and mobile device software applications, and which may include associated media, printed materials, and other components and software modules including but not limited to drivers ("Product"). The Product also includes any software updates and upgrades that JustCloud Ltd may provide to You or make available to You, or that You obtain after the date You obtain Your initial copy of the Product, to the extent that such items are not accompanied by a separate license agreement or terms of use. BY INSTALLING, COPYING, DOWNLOADING, ACCESSING OR OTHERWISE USING THE PRODUCT, YOU AGREE TO BE BOUND BY THE TERMS OF THIS JustCloud LTD LICENSE AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT YOU HAVE NO RIGHTS TO THE PRODUCT AND SHOULD NOT INSTALL, COPY, DOWNLOAD, ACCESS OR USE THE PRODUCT.

The Product is protected by copyright laws as well as other intellectual property laws. The Product is licensed and not sold.

  1. GRANT OF LICENSE. JustCloud Ltd grants You a non-exclusive, nontransferable license to install and use the Product subject to all the terms and conditions set forth here within.
    1. Single-Use Perpetual License. You may permit a single authorized end user to install the Product on a single computer for use by that end user only. Remote access is not permitted without the express written consent of JustCloud Ltd.
    2. Single-Use Term License. Same usage terms as the Single-Use Perpetual License except that the term of the license is limited to a fixed duration upon expiration of which the Product must be de-installed from the computer unless the license is renewed for an additional period of time.
    3. You may ask JustCloud for permission to have business or reseller use and distribution of JustCloud software and control panel. You may get written permission after emailing *** Please enable javascript to email us ***
    After You receive written permission from JustCloud in an e-mail or letter, then 1.1 and 1.2 above do not apply.
  2. ADDITIONAL LIMITATIONS. You may not reverse engineer, decompile, or disassemble the Product, except and only to the extent that it is expressly permitted by applicable law notwithstanding this limitation. You may not rent, lease, lend or transfer the Product, or host the Product for third parties. The Product is licensed as a single integral product; its component parts may not be separated for use on more than one computer. The Product may include copy protection technology to prevent the unauthorized copying of the Product or may require original media for use of the Product on the computer. It is illegal to make unauthorized copies of the Product or to circumvent any copy protection technology included in the Product. The software may not be resold either by You or a third party customer without the prior written permission of JustCloud Ltd. All rights not expressly granted to You are retained by JustCloud Ltd.
    1. Third Party Software. The Product may contain third party software that JustCloud Ltd can grant sublicense to use and which is also protected by copyright law and other applicable laws.
  3. SUPPORT AND MAINTENANCE TERMS AND CONDITIONS.
    1. Term of Maintenance. JustCloud Ltd agrees to provide Maintenance (as defined herein) to You pursuant to the terms and conditions set forth herein provided that You pay the Maintenance Fee for each Product for which Maintenance is desired and as further described in Section 3.4 below. Maintenance will be provided for a period of one year, unless otherwise agreed to by the parties in writing, from the date of purchase of the Product (the "Initial Support and Maintenance Term"), and with renewals, annually from the expiration date of the prior Support and Maintenance Term. Failure to renew annual maintenance may result in You having to purchase a new license in order to receive future versions of software and associated ongoing support and maintenance.
    2. Maintenance Services. In exchange for the Maintenance Fee, JustCloud Ltd agrees to provide to You during the term of this Agreement support and maintenance (collectively "Maintenance") as follows:
      1. Support: JustCloud Ltd will provide email and telephone support to You for current versions of the Product. JustCloud Ltd will investigate all of Your questions and problems promptly. You agree to provide adequate information to JustCloud Ltd to assist in the investigation and to confirm that any problems have been resolved. JustCloud Ltd does not provide guaranteed response time but will make good faith effort to answer emails and voice mails within twenty-four (24) hours or less during weekdays, excluding holidays.
      2. Maintenance: JustCloud Ltd will supply to You, at no additional charge, any improvements, upgrades, or modifications to the Product that JustCloud Ltd makes generally available. Any such improvements, upgrades, or modifications shall become part of the Product for all purposes of this Agreement.
      3. You acknowledge and agree that the Maintenance to be provided by JustCloud Ltd hereunder is limited to the most current version of the Product and the immediately preceding version.
    3. Exclusions. JustCloud Ltd' obligation to provide Support is contingent upon proper use of the Product and full compliance with this Agreement. Moreover, JustCloud Ltd shall be under no obligation to provide Support should such services be required due to (a) failure to operate the Product within the systems requirements provided for the Product (b) any modification or attempted modification of the Product by You or any third party or (C) Your failure or refusal to implement Product changes recommended by JustCloud Ltd.
    4. Consideration. In payment of the Maintenance services to be provided by JustCloud Ltd hereunder, You shall pay JustCloud Ltd, or its authorized agent, the applicable fee for the Initial Support and Maintenance Term as indicated on the related invoice, receipt, purchase order, or other ordering document ("Maintenance Fee"). At the end of the Initial Support and Maintenance Term, or any subsequent Support and Maintenance Term, You may renew participation in Maintenance services for additional annual term(s) provided You (a) are current on all payments due to JustCloud Ltd and (b) pay JustCloud Ltd, or its authorized agent, the applicable renewal fee, which JustCloud Ltd, or its authorized agent, shall invoice prior to the end of the preceding term, unless terminated by You at least 30 days prior to the expiration of the then current Support and Maintenance Term. The Maintenance Fee for renewal shall be equal to the Maintenance Fee for the immediate preceding annual term plus an increase by a percentage not to exceed the Consumer Price Index (CPI), as published by the U.S. Department of Labor. In addition, Maintenance shall be discontinued for any and all subsequent Support and Maintenance Terms for which You fail to pay JustCloud Ltd the invoice within ten (10) days after the prior Maintenance expiration date.
    5. Exceptions. For use of the free JustCloud software trial only the Maintenance Services and Exclusions paragraphs of this section apply.
  4. PAYMENT TERMS. Unless explicitly set forth in this Agreement, all fees and other amounts due under this Agreement are non-cancellable and non-refundable. Unless otherwise agreed to by the parties, You shall pay all fees or amounts within 30 days of the date of the invoice. A late fee shall be charged on any overdue amounts and any other fees and expenses not paid as provided under this Agreement at the rate of one and one-half percent (1½) per month, or the highest rate allowable under applicable law, whichever is less, commencing with the date payment was due.
  5. TAXES. The fees and all other amounts due as set forth in this Agreement are net amounts to be received by JustCloud Ltd, exclusive of all taxes, duties, and assessments, including without limitation all sales, withholding, VAT, excise, ad valorem, and use taxes (collectively, the "Taxes"), and are not subject to offset or reduction because of any Taxes incurred by You or otherwise due as a result of this Agreement. You shall be responsible for and shall pay directly, any and all Taxes relating to the performance of this Agreement, provided that this paragraph shall not apply to taxes based solely on JustCloud Ltd' income.
  6. CONSENT TO USE OF DATA. If JustCloud Ltd provides any support services to You, You agree that JustCloud Ltd and its affiliates may collect and use all information You provide as a part of any such support services related to the Product. JustCloud Ltd agrees not to use this information in a form that personally identifies You.
  7. INTELLECTUAL PROPERTY RIGHTS. Subject to the license grant hereunder, all right, title and interest in and to the Product, the accompanying printed materials, and any copies of the Product are owned by JustCloud Ltd and its licensors.
  8. EXPORT RESTRICTIONS. You acknowledge that Product is of UK. origin. You agree to comply with all applicable UK, foreign, and local laws and regulations governing Your use of the Product.
  9. WARRANTY
    1. Warranty. JustCloud Ltd warrants that for a period of 90 days from the date of delivery ("Warranty Period"), under normal use, the Product will perform substantially in conformance with the specifications published in the Documentation. During such period, and as the sole obligation of JustCloud Ltd and Your sole remedy under the warranty in this Section, if You provide written notice of JustCloud Ltd's failure to comply with the above warranty, JustCloud Ltd will use reasonable commercial efforts to correct such nonconformity in the Product as in accordance with the terms of the Maintenance and Support Policy. In addition, if JustCloud Ltd determines it is not commercially reasonable to correct the nonconformity, JustCloud Ltd may elect to terminate the license to such Product, upon which termination Licensee will promptly return to JustCloud Ltd all such copies of such Product. Upon receipt of the Product from Licensee, JustCloud Ltd will return to Licensee all license fees (and any unused support fees) paid to JustCloud Ltd by You for such Product. This warranty set forth above does not apply to, and JustCloud Ltd shall have no obligation with respect to, any non-conformity arising as a result of (i) use of the Product other than as specified under this Agreement and the related Documentation; (ii) any modification or alteration of the Product performed other than by JustCloud Ltd or its agents, or (iii) transfer of the Product to any computer system other than the ones on which Product is authorized to be stalled, except as permitted in this Agreement.
    2. Disclaimer. Other than the warranty set forth in Section 9.1 above, and to the maximum extent permitted by applicable law, JustCloud Ltd, its authorized resellers and their subsidiaries provides the Product and any support services related to the Product ("Support Services") AS IS AND WITH ALL FAULTS, and hereby disclaim all other warranties and conditions, either express, implied or statutory, including, but not limited to, any implied warranties, duties or conditions of merchantability, of fitness for a particular purpose, of accuracy or completeness of responses, of results, of workmanlike effort, of lack of viruses, and of lack of negligence, all with regard to the Product, and the provision of or failure to provide support services.
  10. LIMIT OF LIABILITY AND EXCLUSION OF INCIDENTAL, CONSEQUENTIAL AND CERTAIN OTHER DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL JustCloud LTD, ITS AUTHORIZED RESELLERS OR THEIR SUBSIDIARIES BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR OTHER INFORMATION, FOR BUSINESS INTERRUPTION, FOR PERSONAL INJURY, FOR LOSS OF PRIVACY, FOR FAILURE TO MEET ANY DUTY INCLUDING OF GOOD FAITH OR OF REASONABLE CARE, FOR NEGLIGENCE, AND FOR ANY OTHER PECUNIARY OR OTHER LOSS WHATSOEVER) ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE PRODUCT, THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT SERVICES, OR OTHERWISE UNDER OR IN CONNECTION WITH ANY PROVISION OF THIS LICENSE, EVEN IN THE EVENT OF THE FAULT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, BREACH OF CONTRACT OR BREACH OF WARRANTY OF JustCloud LTD, EVEN IF JustCloud LTD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
    1. LIMITATION OF LIABILITY AND REMEDIES. Notwithstanding any damages that You might incur for any reason whatsoever (including, without limitation, all damages referenced above and all direct or general damages), the entire liability of JustCloud Ltd, its resellers and their subsidiaries under any provision of this License and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You for the Product. The foregoing limitations, exclusions and disclaimers shall apply to the maximum extent permitted by applicable law, even if any remedy fails its essential purpose.
  11. NOTICE TO U.S. GOVERNMENT END USERS
    1. For contracts with agencies of the Department of Defense, the Government's rights in: (1) commercial computer software and commercial computer software documentation shall be governed, pursuant to 48 C.F.R. 227.7201 through 227.7202-4, by JustCloud Ltd' standard commercial license(s) for the respective product(s); (2) software and software documentation other than commercial computer software and commercial computer software documentation shall be governed by 48 C.F.R. 252.227-7014; (3) technical data for commercial items other than software or software documentation shall be governed by 48 C.F.R. 252.227-7015(b); and (4) technical data for non-commercial items other than software or software documentation shall be governed by 48 C.F.R. 252.227-7013.
    2. For contracts with U.S. Government agencies other than the Department of Defense agencies, the Government's rights in: (1) commercial computer software and commercial computer software documentation shall be governed, pursuant to 48 C.F.R. 2.101 and 12.212, by JustCloud Ltd' standard commercial license(s) for the respective product(s); (2) software and software documentation other than commercial computer software and commercial computer software documentation shall be governed by 48 C.F.R. 52.227-14, Alternative III; and (3) technical data other than software and software documentation shall be governed by 48 C.F.R. 52.227-14 including, where applicable Alternatives I or II.
  12. GENERAL. This Agreement will be governed by and construed in accordance with the laws of the State of California excluding that body of laws known as conflicts of law. The United Nations Convention on Contracts for the International Sale of Goods will not apply. Any legal action or proceeding arising under this Agreement will be brought exclusively in the federal or state courts located in San Jose, California and the parties hereby irrevocably consent to the personal jurisdiction and venue therein. You may not assign this Agreement or any right or interest hereunder, by operation of law or otherwise, without JustCloud Ltd' express prior written consent. Any attempt to assign this Agreement, without such consent, will be null and of no effect. Subject to the foregoing, this Agreement will bind and inure to the benefit of each party's successors and permitted assigns. Except as expressly set forth in this Agreement, the exercise by either party of any of its remedies under this Agreement will be without prejudice to its other remedies under this Agreement or otherwise. If for any reason a court of competent jurisdiction finds any provision of this Agreement invalid or unenforceable, that provision of the Agreement will be enforced to the maximum extent permissible and the other provisions of this Agreement will remain in full force and effect. All notices or approvals required or permitted under this Agreement will be in writing and delivered by confirmed facsimile transmission, by overnight delivery services, or by certified mail, and in each instance will be deemed given upon receipt. All notices or approvals will be sent to the addresses set forth in the applicable ordering document or invoice or to such other address as may be specified by either party to the other in accordance with this Section. Neither party will be responsible for any failure or delay in its performance under this Agreement (except for any payment obligations) due to causes beyond its reasonable control, including, but not limited to, labor disputes, strikes, lockouts, shortages of or inability to obtain labor, energy or supplies, war, terrorism, riot, or acts of God. The failure by either party to enforce any provision of this Agreement will not constitute a waiver of future enforcement of that or any other provision. This Agreement, including JustCloud Ltd' support and maintenance services terms constitutes the entire and exclusive agreement between the parties concerning its subject matter and supersedes all prior written and oral understandings and agreements between the parties regarding its subject matter. The terms and conditions contained in any customer purchase order or other ordering document that are inconsistent with or in addition to the terms and conditions of this Agreement are hereby rejected by JustCloud Ltd and will be deemed null and of no effect.
  13. COMPLIANCE WITH LICENSES. If You are a business, company or organization, You agree that upon request from JustCloud Ltd or its authorized representative You will within thirty (30) days fully document and certify that use of any and all JustCloud Ltd Products at the time of the request is in conformity with Your valid licenses from JustCloud Ltd.
  14. Should You have any questions concerning this License, or if You desire to contact JustCloud Ltd for any reason, please email *** Please enable javascript to email us ***

Content Review Policy and Procedure

Prohibited Content

JustCloud strictly forbids the backing up, storing, and sharing of any prohibited content. Prohibited content includes, but is not limited to:

  1. Child exploitation
  2. Illegal content
  3. Copyright infringing content
  4. Pornographic content

JustCloud enforces content recognition and filtering and a manual review of files backed up and stored.

Takedown Policy

JustCloud enforces a strict Takedown policy. JustCloud reserves the right to remove, delete and terminate any account where files have been identified to have breach our terms.

If any account that has been proven to have breached our terms the account will automatically lock and all stored data deleted within 8 hours, any evidence will be forwarded to the correct authorities.

The users, Name, Address, IP Address, Computer Motherboard Serial Number, Hard Drive Serial Number and Mac Address will be added to a Black List. The said Black List enforces than any entities on the list are prevented from using the JustCloud service.

All cases where JustCloud has used its Takedown Policy where it deems that, Child exploitation has been uploaded will immediately report the account holder to the relevant authorities such as the National Center for Missing & Exploited Children's ("NCMEC") "CyberTipline.", and judicial law enforcement.

Law Enforcement Response, JustCloud will cooperate with all law enforcement requests and any court order including subpoenas, search warrants, discovery orders and any other valid court order. JustCloud will provide any merchants such as Visa, Mastercard, Amex and PayPal with its written policy concerning response to contact from law enforcement agencies regarding prohibited content stored or distributed through its service.

(If you spot any prohibited content please report this immediately to *** Please enable javascript to email us ***)